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[8GS] SRE

Job Description

Software Mind is seeking qualified candidates located in Latam to fill the role of Site Reliability Engineer. 
 
In addition to a competitive salary rate and a positive work environment committed to delivering high-quality technology solutions, we also offer: 

  • Flexible schedules and authentic work-life balance 
  • Opportunities for continuing education 
  • Social activities per country sponsored by the company 
  • Birthday celebration 
  • Payment in US Dollars 

 
 
About the role: 

Our client serves more than 300,000 businesses in 25 industries in the United States by facilitating industry initiatives, administrating the company System of Standards, providing education and support, and connecting communities through events and online forums. 
 

We are looking for a motivated Site Reliability Engineer to join our dynamic team. The ideal candidate will assist in the development, deployment, and maintenance of our software systems, ensuring seamless delivery while maintaining the highest degree of reliability. In this role, the candidate will collaborate with engineers, leaders, and other stakeholders to create and enhance our existing platform to maintain a high degree of trust and reliability; will be responsible for engineering enhancements to existing code bases including internal developed packages, automation scripts, and other operational tool to create a pit of success so reliability / trust is default mode all of developers build on top of. 

 

 

Some of the main tasks/responsibilities for the role include:
• Collaborate with application teams and other technical staff to ensure applications run reliably in a high-trust software platform 
• Design, implement, and manage build automation, operational tooling, and core libraries to  enhance our platform's reliability while reducing friction for both operations staff and software delivery teams 
• Create and integrate optimal deployment architecture patterns as the default for our software delivery team by closely integrating build/deploy tools to the core software delivery framework 
• Help build a pit of success so by default all our microservices inherit unified monitoring, authentication, observability best practices 
 

 

 

Qualifications

Job Skills/Requirements 
- +90% English written and oral (at least B2 level) with excellent communication skills 

- 3+ years building and operating distributed cloud native applications running in Azure, AWS, or GCP 

- Knowledge of modern build and deployment platform running in cloud native environments 

- Proficient programming skills in at least one language (e.g., C#, Java, Python, Golang, Rust, JavaScript / TypeScript, Bash, PowerShell, Ruby) 

 

- Experience analyzing runtime diagnostic data like thread dumps, memory dumps, event trace and syslog data 

- Experience with Angular, HTML, CSS, or other UI technologies is a plus 

- Knowledge of SQL databases and basic query writing 

- Familiarity with Git version control and basic CI/CD principles 
- Comfortable debugging and building in production 
- Experience with using distributed trace and metric based observability tools in a distributed application environment 

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What You Should Know About [8GS] SRE , Software Mind

Software Mind is on the lookout for a passionate Site Reliability Engineer to join our innovative team based in the San José Province of Costa Rica. This role is not just about maintaining systems; it's about creating a seamless experience for over 300,000 businesses across various industries in the United States. Imagine a work environment that values your input, fosters growth with flexible schedules, and celebrates your birthdays—all while paying in US Dollars! As an SRE, you'll dive deep into developing, deploying, and maintaining our software systems, ensuring reliability is at the core of everything we do. You'll collaborate closely with engineers and stakeholders, enhancing our existing platforms, and crafting operational tools that streamline processes. If you have a knack for programming, knowledge of cloud-native applications, and a strong grasp of build and deployment practices, you might be just the person we need. Plus, with ongoing educational opportunities and social activities, you’ll find that work-life balance is not just a phrase, but a reality here at Software Mind. Ready to make an impact while enjoying a vibrant work culture? Join us as we redefine the landscape of technology solutions!

Frequently Asked Questions (FAQs) for [8GS] SRE Role at Software Mind
What are the responsibilities of a Site Reliability Engineer at Software Mind?

As a Site Reliability Engineer at Software Mind, your responsibilities will include collaborating with application teams to ensure applications run reliably, designing and managing build automation and operational tooling, and creating optimal deployment architecture patterns. You'll also be tasked with enhancing the reliability of our platform while supporting a diverse range of operations.

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What qualifications do I need to become a Site Reliability Engineer at Software Mind?

To qualify for the Site Reliability Engineer position at Software Mind, you should have over 3 years of experience in building and operating distributed cloud-native applications preferably in Azure, AWS, or GCP. Strong programming skills in languages like C#, Java, or Python are essential, along with proficiency in English and familiarity with Git version control and CI/CD principles.

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How does Software Mind support education and work-life balance for Site Reliability Engineers?

At Software Mind, we recognize the importance of professional development and work-life balance. As a Site Reliability Engineer, you will have the opportunity to engage in continuing education programs, enjoy flexible schedules, and participate in sponsored social activities, making sure you balance your personal and professional life effectively.

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What technologies and tools should a Site Reliability Engineer at Software Mind be familiar with?

A Site Reliability Engineer at Software Mind should be familiar with modern build and deployment platforms, distributed application environments, and observability tools. Experience with languages such as Bash, PowerShell, or TypeScript will also be beneficial, along with knowledge of SQL databases and UI technologies like Angular or HTML.

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What is the work environment like for Site Reliability Engineers at Software Mind?

The work environment for Site Reliability Engineers at Software Mind is dynamic and supportive, filled with collaborative efforts among engineers and stakeholders. The company promotes a culture of trust and reliability, where your contributions directly enhance the software solutions we provide to clients.

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Common Interview Questions for [8GS] SRE
Can you explain your experience with distributed cloud-native applications?

When answering this question, focus on specific projects where you've built or supported distributed applications in cloud environments such as AWS or Azure. Discuss the challenges faced, how you overcame them, and the technologies you utilized to ensure success.

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How do you approach debugging in a production environment?

In your response, highlight your systematic approach to debugging, discussing the tools you use, such as logs and monitoring metrics, and emphasizing the importance of minimizing downtime while diagnosing issues.

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What strategies do you employ for keeping systems reliable?

Discuss strategies such as implementing automated testing, continuous integration/deployment practices, and proactive monitoring of systems. This is a good opportunity to mention specific methodologies you’ve found effective.

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Describe your experience with automation tools.

Mention specific automation tools you’ve used, such as Jenkins or Terraform. Share examples of how you've implemented automation to improve deployment times or reliability.

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How do you ensure a high degree of observability in your applications?

Talk about the tools and methodologies you use for monitoring and logging, ensuring that you emphasize the significance of observability in maintaining application reliability and performance.

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What programming languages are you most proficient in?

List the languages you are proficient in, providing examples of projects or tasks you’ve accomplished with each, and express your willingness to learn new languages as needed.

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How do you handle conflicting priorities in your projects?

Discuss your prioritization strategies, such as assessing project impact versus urgency, and how you communicate with stakeholders to manage expectations.

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What is your understanding of CI/CD principles?

When discussing CI/CD principles, define what they mean to you and provide examples of how you’ve implemented these practices in previous projects to streamline deployments.

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Have you ever encountered a significant production issue? How did you handle it?

Share a specific incident, focusing on your initial assessment, the steps taken to resolve the issue, and what was learned from the experience to prevent future occurrences.

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Why do you want to work at Software Mind as a Site Reliability Engineer?

Express your admiration for Software Mind’s culture, commitment to quality solutions, and innovative approach. Tie in your long-term career objectives and how this position aligns with them.

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Full-time, remote
DATE POSTED
March 12, 2025

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